- Order placedYour order is confirmed.
- ProcessingWe are preparing your order.
- ShippedYour parcel is on its way.
- DeliveredYour order has arrived.
Track an order
Where is my order?
Every order placed on this store can be tracked. After your order ships, the courier tracking reference is attached to your order, and delivery updates follow automatically.
How to track
- Sign in to your account and open your orders — the tracking reference and current status are shown there.
- If you checked out as a guest, use the order number and email address from your confirmation message.
- Tracking usually becomes active within one working day of dispatch, once the courier scans the parcel.
Tracking shows no movement?
Couriers sometimes scan parcels in batches, so a parcel can travel a day before its first scan appears. If nothing has moved for more than three working days, contact us with your order number and we will check with the courier.
Good to know
- Guest checkout Use the order number and email from your confirmation message.
- Tracking delay Tracking usually becomes active within one working day of dispatch.
- No movement Couriers scan in batches; a parcel can travel a day before its first scan.
- Need help Contact us with your order number and we will check.
More resources
- Contact Us Questions about an order? Get in touch.
- Help Center Answers to common questions.
- FAQs Quick answers.
- Refund Policy Returns and refunds, explained.