Refunds
Refund Policy
If a product arrives damaged, faulty or different from its description, we will replace it or refund it.
- Damaged or faultyWe replace it or refund it.
- 14-day windowContact us within 14 days of delivery.
- Original paymentRefunds go to the original payment method.
Our promise
If a product arrives damaged, faulty or different from its description, we will replace it or refund it. Your statutory consumer rights are not affected by this policy.
Return window
Contact us within 14 days of delivery to start a return. Products should be returned unused, in their original packaging where possible, unless the product itself is faulty.
How refunds work
- Once a returned product reaches us and is checked, the refund is issued to the original payment method.
- Refunds usually appear within 5 to 10 working days, depending on your bank or payment provider.
- Delivery charges are refunded when the return is caused by our error; otherwise the customer covers return postage.
Items that cannot be returned
For hygiene and safety reasons, opened personal-care items, earphones and similar sealed products cannot be returned unless faulty. Digital products that have been delivered cannot be returned.
Start a return
Contact us with your order number and the reason for return, and we will confirm the return address and next steps.
How refunds work
- Contact us Tell us your order number and the reason for return.
- We confirm We confirm the return address and next steps.
- Send it back Return the product unused, in its original packaging where possible.
- Refund issued Once checked, the refund goes to your original payment method.
More resources
- Contact Us Need to start a return? Get in touch.
- Help Center Answers to common questions.
- Track Order Follow your delivery.
- FAQs Quick answers.